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We're not
happy about
high energy
prices either.
We know high
energy prices are a burden to you... they
are to us as well. This year’s heating
season is shaping up to be a challenge for
all of us. We understand the general
perception is that companies like Mirabito
generate more profits from higher energy
prices. The reality is much different. Just
like you, our costs have been rising,
including the cost to purchase the products
we sell, transportation cost to our storage
facilities, and delivery cost to our
customers.
We pass only
a fraction of these increases along to you.
And, unlike many energy companies, we
continue to offer our customers several
options and budget plans to help ease the
burden. However, volatility in the energy
market has forced us to institute some
changes this year.
What’s new
this year?
There are
several things customers should be made
aware of that are different from previous
years.
1.
Price Plans are effective September 1, 2008
through April 30, 2009.
2.
You will not receive a Price Plan in the
mail to renew. You must call.
We offer a
variety of purchasing options for home
heating fuel.
Please read
carefully the various plans available (open
the Price Protection Plan PDF file above).
For questions
or to renew your current contract, you must
call our Toll Free number
at 1-877-561-2614.
We ask our
customers to be patient when calling
as there could be some delays due to an
expected high volume of
calls.
3.
We
are introducing a non-refundable Price
Protection Fee for Cap Plan Programs
only.
What is a
Price Protection Fee? It is a fee Mirabito
must pay our suppliers in order to
guarantee a customer’s Cap Price for the
heating season. In order for us
to be able to offer Cap Plans to our
customers, this fee must be included
in our Cap Plans. The non-refundable Price
Protection Fee can be paid in
one sum for either the Prepay Cap or the
Budget Cap Plan when your
contract is renewed, or in the case of a
Budget Cap Plan, it
can be added
to your monthly payment. PLEASE NOTE: Your
initial budget payment will first be applied
towards payment of your non-refundable Price
Protection Fee.
For more information about the
non-refundable Price Protection Fee.
Call our
Toll Free number at 1-877-561-2614
4. Financing is available this year. We have made special arrangements with several financial institutions to make
financing available to qualified Mirabito customers. For more information
about financing call Toll Free at 1-877-561-2614
and ask for
Debbie Wright in our Payment Program Dept.
5. Volatility
in the energy market may result in
daily price fluctuations,
with the
possibility of several price changes in a
single day.
Customers must call our Toll Free number at
1-877-561-2614 to establish their program
price.
Customers should understand that Mirabito
has no control over energy market
fluctuations. Our prices are determined by
the commodity markets.
6. We will be
extending our phone hours
so we can help our
customers with questions and contract
renewals. From
July 1 to August 31, 2008 our extended phone
hours are: Monday thru Friday - 8:00am to
7:00pm.
Fixed Prepay
Plan*
PLAN
DESCRIPTION:
You purchase
“X” number of gallons at the Fixed Prepay
Price at the
time your
contract is established. Your fixed price
remains in effect
for the
number of gallons purchased until all
gallons are delivered or
the contract
date is reached, whichever comes first. Your
Fixed
Prepay
payment is non-refundable.
ADVANTAGES:
Your price is
guaranteed to remain
the same,
throughout the term of your
contract...
never higher, never lower.
DISADVANTAGES:
If the price
falls, you are not
eligible for
the lower price.
Cannot budget
payments.
Prepay Cap
Plan*
PLAN
DESCRIPTION:
You purchase
“X” number of gallons at the Prepay Cap
Price at the
time your
contract is in effect. That price is the
maximum price you
will pay
during the term of the contract. However,
should the
Mirabito
posted market rate price be lower than your
contract Prepay
Cap Price on
the day of your delivery, you will pay the
lower price.
That’s why we
say, “You could pay less, but you’ll never
pay more.” The
Prepay Cap
Plan includes a non-refundable Price
Protection Fee, due
upon
remittance of contract.
ADVANTAGES:
You will
never pay more than your contract
Cap Price,
even if the price goes higher. If
the market
price on a particular delivery is
less than
your Cap Price, you will pay the
lower price.
DISADVANTAGES:
Cannot budget
payments. Plan
includes an
additional non-refundable
Price
Protection Fee.
Budget Cap
Plan*
PLAN
DESCRIPTION:
We estimate
the number of gallons you will use based on
your previous
usage. Your
Cap Price is established at the time your
contract is
signed. The
Budget Cap Plan also includes a
non-refundable Price
Protection
Fee. We then budget eleven equal monthly
payments
(which can
include the non-refundable Price Protection
Fee) based on
the estimated
season cost. PLEASE NOTE: Your initial
budget payment
will first be
applied towards payment of your
non-refundable Price
Protection
Fee. The Budget Cap Price is the maximum
price per gallon
you will pay
during the term of the contract. Should the
Mirabito
posted market
rate price be lower than your contract
Budget Cap
Price on the
day of your delivery, you will pay the lower
price. That’s
why we say,
“You could pay less, but you’ll never pay
more.”
ADVANTAGES:
You will
never pay more than your
contract Cap
Price, even if the price goes
higher. If
the price on a particular delivery
is less than
your Cap Price, you will pay the
lower price.
You do not have to purchase
your fuel for
the season at one time. Costs
are budgeted
over 11 equal monthly payments.
Includes
automatic deliveries based
on past usage
and climate conditions.
DISADVANTAGES:
Higher price
per gallon than the
Prepay Cap
Price. Plan includes an
additional
non-refundable Price
Protection
Fee which will be paid
with your
first budget payment.
Market Rate
Budget Plan*
PLAN
DESCRIPTION:
We estimate
the number of gallons you will use based on
your
previous
usage. We budget eleven monthly payments
based on the
estimated
season cost
and an
estimated
average market rate price.
Existing
budget customers not signing up for the
Budget Cap Plan will
be
automatically enrolled in this plan.
ADVANTAGES:
Estimated
seasons fuel cost will be budgeted
over 11
monthly payments. No nonrefundable
Price
Protection Fee.
DISADVANTAGES:
No price
protection.
Market Rate
Delivery
DESCRIPTION:
You call when
you need fuel. The price per gallon will be
the Mirabito
posted market
rate price at the time of any particular
delivery you
receive.
ADVANTAGES:
Do not have
to purchase your fuel for the
season at one
time. No non-refundable
Price
Protection Fee.
DISADVANTAGES:
No price
protection. Price per
gallon is
determined by the market
price at the
time of delivery.
*All Mirabito
Plans are subject to the terms and
conditions of the contract. All Fixed Prepay
prices will be in effect from September 1,
2008 through April 30, 2009. Gallons
delivered in excess of the gallons
pre-purchased under the
contract will
be billed at the Mirabito posted market rate
price at time of delivery.
This plan requires Automatic Delivery.
Monies are non-refundable.
*All Mirabito
Plans are subject to the terms and
conditions of the contract. All Cap Prices
will be in effect from September 1, 2008
through April 30, 2009. If additional
deliveries are needed after the Cap Price
expires, the price per gallon
will be the
Mirabito posted market rate price at time of
delivery. All gallons not used by April 30,
2009 cannot be carried over to the next
contract.
This plan requires Automatic Delivery.
*All Mirabito
Plans are subject to the terms and
conditions of the contract. All Cap Prices
will be in effect from September 1, 2008
through April 30, 2009. If additional
deliveries are needed after the Cap Price
expires, the price per gallon
will be at
the Mirabito posted market rate price at
time of delivery. If you have a credit
balance after the expiration date of April
30, 2009, you may use the credit for future
purchases. The monthly budget payment period
begins
August 10,
2008 and ends June 10, 2009. If you sign up
after July 24, 2008, the dollar amount of
the monthly payments will be evenly
distributed in the remaining months until
June 10, 2009.
This plan requires Automatic Delivery.
For more information, please call Mirabito
Fuel Group at
1-877-561-2614 |